Boeing Laptop Stolen
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With what did they find fault? Do you agree? How could his apology have been improved?
When Boeing Aircraft reported that a laptop containing the names, salary information, and social security numbers of 382,000 employees had been stolen from an employee's car, CEO Jim McNerney wrote this e-mail to employees: "I've received many e-mails over the past 24 hours from employees expressing disappointment, frustration, and downright anger about yesterday's announcement of personal information belonging to thousands of employees and retirees being on a stolen computer. I'm just as disappointed as you are about it. I know that many of us feel that this data loss amounts to a betrayal of the trust we place in the company to safeguard our personal information. I certainly do." Critics have faulted this apology.
What apology?
"I feel your pain. The idiots we hired are to blame."
Oaxaca de Guidxa
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US $92.00

